FAQ

To become a member of Jupiter, you must sign up online and agree to the Terms of Service. You also must be at least 18 years old and a US resident. Jupiter is not available to residents in District of Columbia, Iowa and Vermont.

You may be offered the opportunity to sign up to Jupiter after completing a purchase on the website of one of our marketing partners.

To sign in to the website www.jupiter24.com, simply enter the email you used to register with Jupiter and enter your password. We send every member a Welcome Pack email on the day they join, and you can find these details in this email. If you can't remember your password or need to change it, just click on the ”Forgot Password” link at the point of signing in.

Jupiter offers all members a trial period. To learn more about the Terms of Service for the initial trial period, please check your welcome email. You will get the opportunity to learn about and take advantage of every benefit that the program has to offer. Following the trial period, you will be required to pay a monthly membership fee in order to continue receiving discounts, special deals, and Cashback savings on a variety of products, including electronics, clothing, travel, and much more. You can keep your subscription active for as long as you like.

We send every new member a Welcome Pack email the day they sign up. If you are a member, we would have sent this to the email address you provided when you signed up. The Welcome Pack contains details about how to make the most of your membership. During the initial trial period of your membership, we will contact you by email multiple times to remind you about your membership benefits and your upcoming billing date. Then we continue to send regular emails about the program. If we are unable to deliver emails to the address we have on record, after several failed attempts, we will contact you by mail.

Once you login to the site, you can view and update your membership details in your Profile. If your email, mailing address, bank account number change, or if your credit or debit card for billing expires, please update your personal details on this page. You can also change your password and add your bank account number for us to pay you Cashback and rewards.

If at any time you are not completely satisfied with your membership, you can cancel at any time, without having to give a reason:

By phone: call 1-800-722-4545, 9AM - 6PM ET - Monday - Friday
Online: once connected to the site, cancel online in your Profile page
By email: at customerservice@jupiter24.com
By chatbot: at the bottom right corner of the screen, click on the chatbot icon, request to cancel your membership, and follow the steps. You will need to provide your email address and membership number (this can be found in any emails you have received from customerservice@jupiter24.com)

Customer service will confirm once your membership has been cancelled. Once it has been cancelled, you can continue to use the service and enjoy its benefits until the end of the current contract period. After the end of the contract period, you will no longer have access to the service.

A way to save and earn money on your everyday purchases by reimbursing you a set amount or a percentage of the value back when you make a purchase through Jupiter.

We can do this by sharing the commission with you that our partnering stores give us by reimbursing you with cash, cash that can be later added directly to your bank account. As a Jupiter member, you earn at least 10%* back on your purchases and can spend the cash you earn however you like.

Once earned, you will be able to see the amount of your accumulated Cashback in the Amount Available section. You can then transfer it directly to your bank account as soon as you have reached a minimum of $5.

*Cashback is applied to the value of your purchase, excluding any taxes, delivery, credit card fees, purchase and/or redemption of gift cards, returns, exchanges and gift wrapping. Other exclusions may apply. For more information, please see the offer special terms, available under the retailer's cashback offer page.

Jupiter is an online Cashback program, ideal for people who regularly shop online. Members can claim a Welcome Reward, as well as a Monthly Bonus, discounted gift cards (coming soon!) and 10% Cashback at over 3000 retailers.

As a member of Jupiter, you not only benefit from a initial trial period and Welcome Reward, but you can also receive an ongoing Monthly Bonus when you shop online. On top of this, you can get 10% Cashback at over 3000 retailers. These offers are in addition to any other offers the retailer is promoting at the time. Third party suppliers and retailers participating in this program may vary by location and are subject to change. Please see our full Terms of Service for more information. Once logged into your Jupiter account, click below for the Product Specific FAQs:

Online Shopping Savings - how can I get 10% Cashback?
Monthly Bonus - information on your Monthly Benefit
Gift Cards (coming soon!) - which cards are available and how can I order?

As a member of Jupiter, you can claim your Cashback Welcome Reward after your next order with the same retail partner you joined through, placed through the Jupiter website. Once you make this second purchase through the Jupiter site, go to your Earnings page and click ”Claim now”. If for some reason your purchase through Jupiter fails to track, you will need to upload your purchase confirmation receipt before claiming (you will need to upload your receipt and claim within 90 days of the purchase.

Your Cashback will then be added to your Amount Available on the Payments Page. You must then choose your preferred method to receive this benefit (currently Mastercard, Visa card or your registered bank account) and request the amount accordingly – The choice is yours! At your request, we'll transfer the money to your bank account or card within 10 business days!
For American Express or Discover cards, your Welcome Reward will need to be transferred to the bank account you register on your Profile page.
DO NOT REDEEM DIRECTLY THROUGH THE RETAILER YOU JOINED THROUGH, REDEEM ONLY THROUGH Jupiter. This offer is non-transferable and limited to one per household.
If you have made a second purchase on the same date, forward both complete order confirmations to us by email.
Your membership is active when you make the second purchase.
You attach your complete purchase confirmation email with all the details in the accepted format (PDF, JPG, PNG or GIF) and ensure it does not exceed the size of 20MB. To learn how to save your confirmation email via iPhone, click here, and for Android, click here.
You must send us the purchase or booking confirmation receipt within 90 days of joining us.

As a member of Jupiter, you can claim a Monthly Bonus when you make a purchase through the Jupiter website at the retailer your joined through. You can claim your bonus every calendar month by visiting the Earnings page and clicking the "Claim Now" button within 30 days of your purchase. The Monthly Bonus can only be claimed against purchases made within the month for which the Monthly Bonus is claimed. You may not use the same order confirmation email you used to claim your Welcome Reward.

Please make sure that:

You make an online purchase at the retailer you joined through, or as otherwise outlined in your membership details.
You attach your complete purchase confirmation email with all the details in the accepted format ((PDF, JPG, PNG or GIF)) and ensure it does not exceed the size of 20MB. To learn how to save your confirmation email via iPhone, click here, and for Android, click here.
You must send us the purchase or booking confirmation receipt within 30 days of making the purchase/booking. Once we receive and validate your claim, we will add your Monthly Bonus within 5 business days to your Amount Available .
You did not claim your Welcome Reward with the same purchase.
Your purchase is made for personal use only.

To ensure proper tracking of your purchases, make sure to:

Always login first and start your shopping by clicking on the retailer's link
Complete your purchase in one single sitting, without browsing other sites or search engines like Google, Bing and others.
If after checkout you want to make another purchase from the same retailer, return to the Jupiter website and click on the retailer's link again.
Your internet browser and firewall or antivirus software must be enabled for cookie tracking.
Make sure to check retailer's special terms that your purchase is eligible for cashback

As a member of Jupiter, you can earn a minimum of 10% cashback* at over 3,000 great online retailers, up to a maximum of $250 per month. Here's how it works: Log into the Jupiter website and browse from a list of 3,000 great online retailers. Once you find the store you like, click “Shop Now” to go to the retailer's website from Jupiter and shop as you normally would. Once the completed order is validated, your cashback will be added to the Amount Available on the Earnings page. When you're ready and at your request (and once your Amount Available reaches $5 or more), we'll transfer the money to the bank account registered under the Payments page.

*Cashback is applied to the value of your purchase, excluding any taxes, delivery, credit card fees, purchase and/or redemption of gift cards, returns, exchanges and gift wrapping. Other exclusions may apply. For more information, please see the offer special terms, available under the retailer's cashback offer page.

Purchases made directly with a retailer will not qualify for cashback. You must redeem only through Jupiter. Cashback is only available on Qualifying Purchases (see Terms of Service for more information).

Tracking Tips:

Always login first and start your shopping by clicking on the retailer's link.
Make sure to check retailers special terms that your purchase is eligible for Cashback.
Your internet browser and firewall or antivirus software must be enabled for cookie tracking.
Accept the cookies for your transaction to be tracked.
Complete your purchase in one single sitting, without browsing other sites or search engines like Google, Bing and other.
If after checkout you want to make another purchase from the same retailer, return to the Jupiter website and click on the retailer's link again.

Please note that most of our retailers do not enable us to track a purchase made through their mobile app. The purchases should be made through the merchant's website.

Your Cashback will be tracked automatically and once you've accumulated $5 Cashback or more, your Cashback will be added to your Amount Available in the Earnings page.

If you've earned less than this your Amount Available cannot be claimed or transferred.

However, if your transaction does not appear on the Last visited tab on the Earnings page after 10 days, please fill out the Transactions Claim form. Please make sure that:

Your membership is active when you make the purchase.
You attach your complete purchase confirmation email with all the details in the accepted format (PDF, JPG, PNG or GIF) and not exceeding the size of 20MB. To learn how to save your confirmation email via iPhone click here and in Android click here.
Purchases must be claimed within 90 days.
Purchases made directly with a retailer will not qualify for cashback. You must redeem only through Jupiter. Cashback is only available on Qualifying Purchases (see Terms of Service for more information).

Cashback and rewards will be displayed on the Earnings page. To ensure you receive your Cashback and rewards smoothly, please follow these simple steps:

1- Accumulate $5 Cashback or more in your Amount Available on the Earnings page.

2- Register your bank account number and/or credit/debit card in your Payments page.
If no bank account number or credit/debit card is registered in your Profile and Payments page, or if they are incorrect, we will be unable to process your Cashback or reward payments. In such cases, your Cashback and/or reward will be credited back to your Amount Available on the Earnings page.

3- Request transfer of your Cashback and/or rewards payment to your bank account and/or credit/debit card at any time by simply clicking on the "Transfer" button on the Payments page.

If your request meets eligibility requirements, you can expect your payment within the next 10 business days, issued to the bank account or credit/debit card specified on your Profile and Payments page.

Card details are used to charge the monthly fee of your Jupiter membership, and are also used to pay your Welcome Reward if you request this option of payment for your Welcome Reward. Your bank details are needed to pay the Cashback and rewards. Cashback and rewards will be transferred directly to the bank account number as stated in your Payments page and Profile. If no bank account number is present in your Payments page or Profile, we will be unable to transfer your Cashback and this will be credited back to your Amount Available until you do provide us with a valid bank account information.

Cashback
Cashback transactions can take up to 90 days from the purchase date to be validated, depending on retailer terms.

Rewards
When you send in a claim for a reward, our team needs to process it and validate it.
Please allow 5 business days for us to transfer the Welcome Reward and Monthly Bonus to your Amount Available in the Earnings page.

Once your Cashback and rewards are validated, upon your transfer request and if your request meets eligibility requirements, expect your payment within 10 business days, issued to the bank account stated and/or debit/credit card specified on your Payments page or Profile.

You can track the status of your transactions at any time on the Earnings page and review the history of your transfers on the Payments Page.

Please note if you have not yet added your bank account details or credit/debit card, or if they are incorrect, we will be unable to process your payment.

Jupiter24Savings or Jupiter24Savings 1-800-722-4545 is the text which appears on your bank statement to reference your membership with the Jupiter program.

When Jupiter credits you for Cashback, rewards, or a bonus, you will see the reference Exhance LLC on your bank statement. If you have selected to receive your Welcome Reward to your credit card, you will see the payment label " Jupiter 1-800-722-4545" appear on your bank statement. When Jupiter bills you for your monthly membership fee, you will see the reference Jupiter24Savings or Jupiter24Savings 1-800-722-4545 on your bank statement, along with 1-800-722-4545 which is our customer service phone number.

If you were offered this benefit upon joining the program, you will be able to select this payment method in your Payments page or Profile page. Please note that this payment method is only available for payment of the Welcome Reward, and the offer is governed by our Terms of Service. You must choose your preferred payment method for this benefit (currently Mastercard, Visa card or the bank account you choose to register) and request the payment accordingly – The choice is yours! At your request, we'll transfer the money to your bank account or card within 10 business days!

For American Express or Discover cards, your Welcome Reward will need to be transferred to the bank account you register on your Profile page.

Once your Welcome Reward is validated, upon your transfer request and if your request meets eligibility requirements, expect your payment within 10 business days, issued to the debit or credit card specified on your Payments page or Profile. Once credited, you will see the payment label Jupiter appear on your bank statement.

If you change the debit or credit card details that you entered when you joined the program, the Welcome Reward cannot be credited to any other credit card. However, we can credit the amount of the Welcome Reward to the bank account that you have previously registered in your Payments page or Profile.

You can contact Jupiter the following ways:

Email - customerservice@jupiter24.com
Phone - 1-800-722-4545 (9AM - 6PM ET - Monday - Friday ). Calls will be handled by our customer service representatives (operating from outside the US).
Mail - Jupiter, PO Box 6100, Westerville, OH 43086-6100. Your correspondence will be collected in the US and then forwarded to and handled by our customer service representatives (operating from outside the US).

Please note that due to the current high volume of inquiries it may take up to 7 business days to respond to your email. If you have any questions, feel free to ask our new chatbot Juno, for 24/7 support.

If you have lost or forgotten your password, click Forgot Password in the Sign In menu on the homepage.

In the Earnings Page, you'll find details of recent websites you've visited, your purchase history and the Cashback and rewards that you've earned to date.

Returns are subject to the return terms of the retailer you purchased from. If you return or cancel an item or booking, any Cashback granted in respect of that purchase will be reversed. Exchanges also result in Cashback being reversed. When an exchange occurs, the retailer cancels the old order, and replaces it with a new one. When doing this, the Cashback commission we received from the retailer is reversed and a new commission is not established because the new order was not made through the Jupiter website. To avoid missing out on Cashback, make sure all returns are final. If you need an exchange, have the retailer refund you, then make another order through the Jupiter website.

There are three main reasons why your Cashback can't be tracked, but don't worry, it's an easy fix.

Disabled Cookies
The website uses cookies to track your Cashback. In order to allow the cookies, please go to your browser's settings and modify your cookies preferences to allow them.

Safari blocker
Please verify the version of your Safari browser in the settings. If you are using Safari 11 or above, it comes with an integrated cookie blocker. In order to track your Cashback, please use a previous version or another browser such as Chrome, Edge, Internet Explorer, Firefox,...

Adblocker
Please deactivate your Adblocker for this website and refresh the merchant page.

If a transaction has not appeared in your accumulated Amount Available and 30 days or more has passed since you made the purchase, you can report the missing transaction. You'll need to complete the online Transactions Claim form on the Earnings page, under the last visited tab.

Yes. When you click through to a retailer from Jupiter and make a purchase, you are on a secure connection called Secure Socket Layer (SSL).

Jupiter is a member of the Return Path Certification program. Return Path enables us to monitor our membership communications to ensure that you receive important emails concerning your membership. As a Return Path program member, we are part of a network that covers more than 2.5 billion mailboxes.

Cookies are simply text files that allow a website to recognize you when you return to that website. This means you do not have to sign in again and again. Cookies used by Exhance LLC on the website and by our network of retailers are safe, and they are enabled by default with most browsers. To view our Privacy Policy click here.

For your convenience, we can place an encrypted identifier in your browser's cookie folder that is stored on your computer. Then, each time you come to the site, you will be automatically signed in and ready to start saving more money. If you do not enable this automatic sign in feature, you will be required to manually provide your email address and password each time you visit the site. And do not worry, we never store your personal information in this cookie.

If you are using a computer in a public or shared environment, a library or shared workstation, for instance, you probably do not want to enable automatic sign in, since this could allow someone else using that computer to take advantage of your valuable, member-only benefits. For your security, we require verification of your current Password before changing to a new Password.

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We would be sorry to hear you are not be fully satisfied with the program. If you'd like to make a complaint, please email customerservice@jupiter24.com or call 1-800-722-4545 and we will work to resolve the issue as soon as possible.

CUSTOMER SERVICE

customerservice@jupiter24.com

1-800-722-4545

Calls are free from US landlines and mobiles

9 AM - 6 PM ET Monday to Friday
Excluding federal holidays