Terms of Service

CUSTOMER SERVICE

Calls are free from US landlines and mobiles

9 AM - 6 PM ET Monday to Friday
Excluding federal holidays

Effective date: October 21, 2024

IMPORTANT: PLEASE READ THESE TERMS CAREFULLY, SINCE THEY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE, OR REPRESENTATIVE PROCEEDING AGAINST US. TO THE FULLEST EXTENT PERMITTED UNDER THE LAW, ANY DISPUTES BETWEEN YOU AND EXHANCE ARE SUBJECT TO MANDATORY INDIVDIUAL ARBITRATION AND A CLASS ACTION WAIVER, AS DETAILED IN SECTION A (18) OF THESE TERMS OF SERVICE. IN ARBITRATION, THERE IS NO JUDGE OR JURY, AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT.

THIS AGREEMENT FURTHER AND SEPARATELY CONTAINS A WAIVER OF A JURY TRIAL IN SECTION A (19); A WAIVER OF CLASS, COLLECTIVE, AND REPRESENTATIVE ACTIONS IN SECTION A (20) TO THE EXTENT ALLOWABLE IN YOUR STATE; AND CERTAIN LIMITATIONS ON OUR LIABILITY IN SECTION A (8).

Your Jupiter Membership (defined below) is subject to this Agreement, which comprises Section A - Terms of Service and Section B - Benefit Specific Terms of Service (together the “Terms of Service”) together with the additional terms and information contained in (i) your Membership Pack, (ii) Exhance's Privacy Policy, and (iii) any “Special Terms” under each Retailer offer.

Together these documents form your agreement (the “Agreement”) with us.

It is important you read all the documents forming your Agreement carefully since they contain important information about your Exhance Membership, including your rights and obligations. Please save/print a copy of your documents and keep them together and in a safe place in case you need to refer to them in the future.

This Agreement is made between:

You (“you” or “Member”) and Exhance LLC, 13155 Noel Road, Suite 1750, Dallas, Texas 75240. (“Exhance,”, “us”, “our” or “we”).

Payment of the Membership Fee or acceptance or use of the Jupiter Membership and the receipt of any benefits under the Jupiter Program will constitute the Member's acceptance of all terms and conditions of this Agreement.

By entering into this Agreement with Exhance, you will become a Member of the Jupiter Program.

JUPITER IS AN AUTOMATICALLY RENEWING MEMBERSHIP SUBSCRIPTION SERVICE. EXHANCE WILL AUTOMATICALLY RENEW YOUR MEMBERSHIP AT THE END OF EACH BILLING CYCLE AND BILL THE THEN-CURRENT RENEWAL FEE TO YOUR DESIGNATED BILLING SOURCE, UNTIL YOU CANCEL YOUR MEMBERSHIP.

PLEASE SEE SECTION 9 BELOW REGARDING ELECTRONIC COMMUNICATIONS. BY ACCEPTING THESE TERMS OF SERVICE, YOU HEREBY AGREE TO THE USE OF ELECTRONIC COMMUNICATIONS AND SIGNATURES IN ACCORDANCE WITH THESE TERMS OF SERVICE.

GLOSSARY OF KEY TERMS

Benefit Specific Terms of Service:the Benefit specific terms and conditions set out in Section B of these Terms of Service.
Benefits:any benefits associated with a Jupiter Membership is set out in Section A (1).
Billing Device:your designated payment vehicle, which may include a U.S issued credit or debit card, from which the Membership Fee will be billed automatically to.
Cashback: disbursement received on Qualifying Purchases.
Items: the goods and/or services you purchase through Retailers via the Jupiter Program.
Jupiter Membership or Membership: the right to participate in the Jupiter Program, and accrue and receive Cashback and other Benefits.
Jupiter Program or Program: the Jupiter Program operated by Exhance LLC.
Member:a person who resides in the United States of America (excluding residents of District of Columbia, Iowa and Vermont) and who has joined the Jupiter Program.
Membership Fee:the then-current monthly fee you pay as a Member using a U.S. issued credit or debit card during your membership. The frequency and amount of this fee will be provided to you during the enrolment process and restated to you in the Membership Pack.
Membership Pack: the information pack you receive from Exhance by email after having enrolled in the Jupiter Program contains the start date of your Membership and details of your Membership Fee, together with other important information relating to your Membership.
Net Purchase:the total amount paid to the Retailer minus any taxes, delivery, credit card fees, purchase and/or redemption of gift cards, returns, exchanges, cancellations, promotional credits or as the Retailer defines on its respective website.
Qualifying Purchases:purchases made pursuant to Section B (24)(2).
Retailers:the third-party suppliers and/or retailers that offer goods and services via the Website.
Special Terms:the specific offer terms listed under each Retailer offer within the Website.
Website: www.jupiter24.com.

CUSTOMER SERVICES CONTACT INFORMATION

If you need to contact Customer Services for any reason, you can do so as follows:

Online: via the Contact Us link at the top of every page under the tab “Help” within the Website.
Email: at customerservice@jupiter24.com
Phone: 1-800-722-4545 9AM - 6PM ET - Monday - Friday excluding federal holidays

The Jupiter Program is a Cashback and savings program unique to the Website owned or controlled by Exhance that is available only to Members of the Jupiter Program. Members accessing and engaging with the Jupiter Membership in accordance with these Terms of Service can receive disbursements on Qualifying Purchases (“ Cashback”) and receive other Benefits determined to be offered under the Jupiter Program by Exhance from time-to-time.

Collectively, the right to participate in the Jupiter Program, and receive Cashback and other Benefits (“ Jupiter Membership”).The Jupiter Membership is an automatically renewing membership subscription service. Your Jupiter Membership will automatically renew at the end of each billing cycle. Exhance will bill the Membership Fee to your Billing Device, until you cancel your Jupiter Membership.

The specific Benefits of the Jupiter Membership are subject to availability and change. You should check the Website or contact the Customer Service team (see contact information above) to check whether a particular Benefit is available at a given time.

In order to join the Jupiter Program and to qualify for any benefits associated with a Jupiter Membership set out in Section A (1) above (“Benefits”):

(a) Individuals must be 18 years or older.

If you are under 18, please ensure you do not sign up for the Jupiter Program, as the content contained in the Jupiter Program is only suitable for adult viewing.

(b) Members must be a resident of the United States of America with:

(i) a U.S. issued credit or debit card issued in the Member's name; and
(ii) a U.S. bank account (ACH-enabled checking or savings account) held in the Member's name.

(c) Memberships are limited to one per household and one per individual.

Only one Member in a household is permitted to join. This provision is intended to prevent any misuse or fraudulent activity concerning the Jupiter Program or Jupiter Membership. Any individual may only hold one Membership in the Jupiter Program at a time.

(d) Membership is nontransferable.

If you fail to comply with any of the eligibility conditions contained herein or any other provision of this Agreement, or any applicable laws, we reserve the right to terminate all Memberships and, in such cases, any Benefits (including Cashback) earned but not yet transferred will be forfeited in accordance with Section A (6.2)

The bank account details/ABA (routing number) you provide to transfer your Benefits must only be used by you. If your bank account number/ABA (routing number) is being used by another Member, the Membership that was created later will be terminated and any Benefits not yet disbursed at the time of termination will be forfeited. If we suspect Memberships have been created for misuse or fraudulent activity, we reserve the right to terminate all Memberships using the same bank account number/ABA (routing number) and any Benefits not yet disbursed at the time of termination will be forfeited in accordance with Section A (6.2).

Members must be human; no AI, machines, scripts or automated services may be used to accumulate financial benefits derived from the Membership and use of the Jupiter Program.

Exhance reserves the right, at its sole discretion, to refuse Membership to any person.

Provided you comply with the requirements set out in these Terms of Service, we agree to provide you with your Jupiter Membership for the term of this Agreement (set out in Section A (5) below).

We shall endeavor to make the Website available twenty-four (24) hours a day, seven (7) days a week. However, there may be times when we are unable to make the Website available due to technical, operational reasons, such as scheduled maintenance shutdowns, or for other commercial reasons, and shall not be liable for such failure.

You are required to use your Jupiter Membership in accordance with these Terms of Service, applicable law and in an honest and ethical manner. Failure to do so may result in the immediate termination of any Membership or multiple Memberships, and in such cases, any Benefits (including Cashback) earned but not yet disbursed at the date of termination will be forfeited in accordance with Section A (6.2).

You are responsible for your use of the Jupiter Membership and must promptly notify Exhance of any unauthorized use of your Jupiter Membership.

Any printed material and software we provide you remains the exclusive property of Exhance. You agree not to publish, retransmit, broadcast or otherwise reproduce in any medium any information or software made available to you other than for the purpose of receiving the Jupiter Membership.

You must use your Jupiter Membership for your personal use only and not for any corporate or professional use. Any purchase confirmation receipt provided to claim any of the Benefits must match the Member's name, and the purchase must be made by the Member and not any other individual or entity.

To explain this further, below is a non-exhaustive and non-exclusive list of circumstances in which Exhance, in its sole discretion, will find that Items have not been purchased for personal use (either on their own or in combination):

(a) the purchase of Item(s) with the intent to or action of reselling the Item(s) on an online auction website or shopping website;

(b) the purchase of a large quantity of any Item;

(c) an unusual number of purchases within some categories, which are unlikely to be for personal use. In the table below you will find some examples. Please note that these are for illustrative purposes and not intended to be an exhaustive list.

Item	Frequency
Cell phones, laptops, washing machines, tablets, printers and other electronic equipment	Not more than 2 per 6 months
Beauty Products like perfumes, face creams	Not more than 3 per month
Toiletries like shampoos, toothpaste	Not more than 5 per month
Travel tickets (train, flight, bus) and entertainment tickets	No more than 2 adults and 2 children per ticket

(d) the purchase of Item(s) through a business bank account or credit card;

(e) the purchase of Item(s) through a bank account, credit card or any means of payment the member is not the holder of;

(f) the purchase of Item(s) by a Member not done under the Member's first and last name;

(g) the purchase of Item(s) by a Member done for the benefit of a company or personal business;

(h) the purchase of Item(s) on websites expressly stated to be reserved for professional purposes only; or

(i) the purchase of any Items related to cryptocurrency mining.

If Exhance determines that Items have been purchased for non-personal use, then in accordance with Section A (6.2) below, we may terminate your Agreement and Benefits (including Cashback) not yet disbursed at the date of termination will be forfeited in accordance with Section A (6.2).

To gain access to the Website, you must have Internet access, an email address and a password. You agree to keep your password private so that it cannot be used by any other person. We will not be liable for any damages, losses or expenses suffered by you or any third party as a result of any unauthorized access to any of the “Member only” areas of the Website where we are not at fault.

We draw your attention specifically to the fact that, as part of Jupiter, we may use the services of financial institutions (who are acting as data controllers) or bank subcontractors, which are subject to legal reporting requirements. In such circumstances, these financial institutions or bank subcontractors may carry out identity, credit reference and fraud prevention checks whenever processing any financial transaction, including processing any Benefit (including Cashback) payments. Any information (which may include personal data) that is processed by way of transfer to such financial institutions or bank subcontractors is intended for this specified purpose only. Please note that such credit reference and fraud prevention agencies may disclose the fact that a check was made for the purposes of fraud prevention.

As such, we may ask you to provide us with a copy of your proof of identity (ID/passport) and any additional information, such as date and place of birth, address, phone number, occupation and U.S. bank statement. Your timely cooperation is paramount; your failure or refusal to provide such information requested may:

(j) prevent us from providing the Benefits;

(k) result in the termination of your membership; and/or

(l) cause us delay in delivering your Benefits.

The Membership fee as confirmed during the enrolment process and restated to you in the Membership Pack and in subsequent email communications from Exhance, or the then current fee as notified in accordance with these Terms of Service (the “Membership Fee”) will be charged on a monthly basis (unless otherwise set out during the enrolment process). Payment of the Membership Fee, and compliance with the Agreement, will entitle you to continued access to the Jupiter Program. You will be notified of any price increase and may cancel your Membership if you do not want to be billed at the new price.

The Membership Fee will be billed automatically to your designated payment vehicle, which may include a U.S issued credit or debit card (each a “Billing Device”), until the Agreement is canceled or terminated by you or Exhance.We may, from time to time, change the Membership Fee and will give you at least forty-five (45) days' advance notice before doing so. In the event of any such change, we draw your attention to your general right of termination as set out in Section A (6) below.

This Agreement is effective on the date you receive your Membership Pack for the duration of any trial period stated in your Membership Pack (“Initial Period”), unless otherwise limited on the enrolment pages.

After the Initial Period, this Agreement will be automatically renewed for successive periods of 30 days (each a “Renewal Period”) during which you will pay the then-current monthly Membership Fee unless and until your Membership is cancelled or terminated, in accordance with Section A (6) (Cancellation and Termination) below.

6.1 CANCELLATION BY THE MEMBER

(a) You can cancel your Membership at any time during the Initial Period or any Renewal Period, by notifying us in the following ways:

Online:when you are logged into www.jupiter24.com in your membership section under your profile page. You may also chat with our virtual assistant, Juno (she is in the bottom right of your screen under the telephone icon).
Email:cancellation@jupiter24.com and either providing the email address you used to sign up to the Jupiter Program or your Membership number.
Phone:1-800-722-4545 9 AM - 6 PM ET Monday to Friday
Excluding federal holidays. Your call will be redirected to one of our customer service representatives (operating from outside the U.S.). Calls to 1-800 numbers are free from U.S. landlines and mobiles. For calls made to this number from outside the U.S., charges may apply.

(b) A Member who requests cancellation of their Membership shall have the right to use and receive all the Benefits of the Jupiter Program for the rest of the Initial Period or relevant Renewal Period (as the case may be). At the end of the aforementioned period, the cancellation will take effect and the Member will no longer have access to the Jupiter Program, nor any obligation to pay any further Membership Fee.

(c) Cashback earned by a Member but not yet been disbursed prior to the cancellation of their Membership in accordance with this Section A (6.1), shall be automatically disbursed to the Member's registered bank account. If no bank account has been registered to the Member's profile, the Member may reach out, within 6 months of the date of cancellation, to Customer Service who will direct the Member to the relevant department to provide your bank details. We may request additional information from the Member which confirms their identity and we may carry out additional checks before disbursing any amounts to the account provided.

6.2 TERMINATION BY EXHANCE

(a) Termination with immediate effect

Exhance reserves the right to terminate this Agreement with immediate effect:

(i) if it is unable to meet a request for additional authentication from your card issuer. To reactivate your Membership, you would need to sign up with a card issued by a different bank.

(ii) if you breach any of the terms under this Agreement (including, but not limited to any breach of Section A (3)).

(iii) if the email address or mailing address you provided is no longer valid or is incorrect.

(iv) if you provided an invalid payment method when you enrolled in the Program or if the Billing Device you provided becomes invalid or expires during this Agreement. An invalid Billing Device can in particular consist of a lost or stolen credit card, a bank card that cannot be charged (fenced bank account or bank account where overdraft limit has been reached, for example) or an invalid credit card number.

(v) for any misuse or fraudulent activity and any extraordinary activity that suggests misuse or fraudulent use beyond personal and domestic use of the Jupiter Membership, including, for example, but not limited to, where a trial period for the Jupiter Program is offered to the Member, and you enroll several times in the Jupiter Program but terminate before the end of the trial period, thus benefiting from the Program several times without paying a Membership Fee. Similarly, if you make purchases for non-personal use or attempt to obtain Benefits through the Jupiter Program for purchases made by another person or by falsifying supporting documents. Additionally, exceptional levels of cancelled Items and/or exceptional levels of returned Items may be deemed misuse and result in termination of your Membership.

(vi) where any of the events under Section A (6.2)(b)(i) to (v) occur, or have occurred, under previous Jupiter Memberships. In case of immediate termination of this Agreement at the request of Exhance, Exhance has the right to immediately terminate the Benefits without any right for you to reclaim them or any other compensation. To enable Exhance to carry out investigations into the validity of your Membership activity, you may be required to provide evidence of identification and/or of Items. Such evidence may include proof of delivery address, your address and/or copies of all relevant purchase receipts or such other evidence as we may reasonably request.

(vii) for any other reason as set forth in this Agreement or a violation of any applicable law.

(b) For any Membership cancelled under this Section A (6.2)(a), Cashback earned as a result of, or in connection with, violating one or more of the circumstances detailed in Section A (6.2)(a) shall be forfeited. Any part of the Cashback earned in full compliance with this Agreement, shall be automatically disbursed to the Member's registered bank account, should. If no bank account has been registered to the Member's profile, the Member may, within 6 months of the date of cancellation, contact Customer Service who will direct the Member to the relevant department to provide their bank details. We may request information from the Member which confirms their identity and we may carry out additional checks before disbursing any
amounts to this account.

6.3 A Member who has cancelled their Membership or has had their Membership terminated by Exhance, may not re-enroll in the Program for at least six (6) months. Members who have had had their Membership terminated under Section A (6.2)(v) may not re-enroll into the Program. If any additional memberships are detected in breach of this clause, by way of name and/or address, email, payment details and/or bank account we reserve our right to cancel the membership(s) and any benefits (including Cashback) not yet transferred, will be forfeited.

Exhance reserves the right to modify, cancel or amend the Jupiter Program or this Agreement from time to time without notice, unless required by applicable law.

You acknowledge and understand that you are not guaranteed any Benefit under your Jupiter Membership and shall not rely on the Jupiter Program in anticipation of any Benefit. The specific benefits of the Jupiter Membership are always subject to availability and change. Members should check the Website or contact the customer service team (see contact information above) in order to check whether a particular Benefit is available at a given time. The Website owner and platform provider are not liable for loss of any Benefit, whether due to fault in whole or part by Exhance or any third party.

8.1 RETAILERS

Exhance may be the provider of the Jupiter Program (and associated Memberships), however the Items purchased by you through the Website, are provided directly by third party suppliers (each referred to as “Retailers”)” to you. You acknowledge and understand that, in such circumstances, we have no control over:

(a) the quality, safety or legality of Items advertised by Retailers;

(b) the truth or accuracy of the listings;

(c) certain exclusions and limitations in the Special Terms;

(d) the ability of Retailers to sell the Items; and

(e) orders you place through use of the Jupiter Membership and communicated to Retailers are considered offers to purchase Items from such Retailers. Exhance cannot and does not control whether Retailers will accept such offers or complete the sale of the Items they offer.

With respect to Items provided by Retailers, Exhance will have no liability to you arising out of:

(f) the failure of any participating Retailers of any Items to supply any such Items on the terms offered;

(g) any delay in delivery of any Items, regardless of the cause of such delay; or

(h) any defective or nonconforming Items.

Exhance is not a party to the transactions entered into between you and a Retailer with which you choose to transact. If you buy products or services from any Retailer, you become a customer of such Retailer and therefore must direct any comments, complaints or inquiries regarding your purchases to such Retailer, and not to Exhance.

8.2 JUPITER PROGRAM

Force Majeure. Exhance reserves the right to modify, suspend and/or terminate the Program and/or Jupiter Membership, without notice, in whole or in part, in the event of computer, programming, system errors or other issues which are beyond Exhance's control and that affect Exhance's ability to proceed as intended. If the Jupiter Program is not capable of running as planned for any reason, including those due to (a) infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failure or other causes which corrupt or affect the administration, security, fairness, integrity or proper conduct of the Jupiter Program; or (b) earthquake, flood, fire, storm or other natural disaster, act of God, labor controversy or threat thereof, civil disturbance or commotion, disruption of the public markets, war or armed conflict (whether or not officially declared), Exhance reserves the right at its sole discretion to cancel, terminate, or suspend the Program and/or Jupiter Membership without obligation or prior notice.

Interference with Website. Any attempts by any Member to access the Jupiter Program via a bot script or other brute-force attack shall result in that Member becoming ineligible and forfeiting any and all Benefits. Any use of automated means, whether programmatic or robotic or the like, to obtain Benefits shall result in a disqualification of the Member from the Jupiter Program. Exhance, in its sole discretion, reserves the right to disqualify and terminate participation of any Member or other user of the Website found to be (i) tampering with the operation of the Benefits or the Website; (ii) acting in violation of the this Agreement or the Terms of Service; (iii) violating the terms of use of the Website; (iv) acting in an unethical or disruptive manner; (v) acting with intent to annoy, abuse, threaten or harass Exhance, their representatives or any other Member in any manner related to the Jupiter Membership; (vi) tampering with, altering, or attempting to alter any medium that reflects the amount or type of Benefits a Member has; or (vii) tampering with, altering, attempting to alter, creating, attempting to create or duplicate the medium that reflects the Benefits a Member has. A Member committing any of the foregoing violations shall, at Exhance's sole discretion, forfeit Benefits received from illegal or fraudulent means.

Disclaimer of Representation or Warranty; Limitations of LiabilityExhance makes no representation or warranty whatsoever, express, or implied that your access to the Website will be uninterrupted, timely, secure or error-free. Exhance agrees to take reasonable steps to prevent the introduction of viruses or other destructive materials to the Website. Exhance does not warrant, guarantee, or make any representations that the Website is entirely free of destructive material and Exhance excludes all liability in this respect unless (and to the extent) attributable to our breach or negligence.

(a) TO THE MAXIMUM FULLEST EXTENT PERMITTED BY APPLICABLE LAW AND REGULATIONS, EXHANCE, ITS PARENT AND THEIR RESPECTIVE AFFILIATES AND SUBSIDIAIRIES, SHALL HAVE NO LIABILITY TO YOU AS A SELLER OF ANY PRODUCTS OR SERVICES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR ANY DEFECTIVE PRODUCTS, PROVIDED TO YOU THROUGH THE PROGRAM. NEITHER EXHANCE, ITS PARENT NOR ANY OF THEIR RESPECTIVE AFFILIATES AND SUBSIDIARIES MAKE ANY WARRANTY, EXPRESS OR IMPLIED, WITH RESPECT TO ANY PRODUCTS OR SERVICES SOLD OR INFORMATION DELIVERED OR PROVIDED TO YOU IN CONNECTION WITH THE PROGRAM, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NEITHER EXHANCE, ITS PARENT NOR ANY OF THEIR RESPECTIVE AFFILIATES AND SUBSIDIARIES WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATION REGARDING THE QUALITY OF, OR ACCURACY OF ADVERTISEMENTS FOR, ANY MERCHANDISE, PRODUCTS, OR SERVICES OFFERED OR PROVIDED BY RETAILERS. NEITHER EXHANCE, ITS PARENT NOR ANY OF THEIR RESPECTIVE AFFILIATES AND SUBSIDIARIES ASSUME ANY LIABILITY FOR DAMAGES, DIRECT OR INDIRECT, CONSEQUENTIAL OR INCIDENTAL, IN CONNECTION WITH THE PERFORMANCE OF THE SERVICES DESCRIBED HEREIN OR YOUR REQUEST, USE OR ATTEMPTED USE OF SUCH SERVICES. IN NO EVENT SHALL EXHANCE'S, IT PARENT'S AND THEIR RESPECTIVE AFFILIATES' AND SUBSIDIARIES' AGGREGATE LIABILITY TO YOU EXCEED THE AMOUNT OF THE MEMBERSHIP FEE PAID BY YOU IN PRIOR TWELVE (12) MONTHS TO EXHANCE. EXHANCE, ITS PARENT AND THEIR RESPECTIVE AFFILIATES AND SUBSIDIARIES SHALL HAVE NO LIABILITY FOR ANY DELAY OR FAILURE IN PERFORMANCE OR DELIVERY DUE TO ANY CAUSE BEYOND THEIR CONTROL, INCLUDING DELAY DUE TO UNION DISPUTES OR FACTORY PRODUCTION SCHEDULES.

(b) All Retailers operate independently of, and are not under the control of, the Program in any way. The Program may provide a listings page or other description on the Website of certain Retailer's terms and conditions which is for convenience only. Neither Exhance nor any of its affiliates is responsible for changes to, or discontinuance of, any special offer, coupon code or gift card. It is your responsibility to make sure that all specials are valid. If you choose to use coupons and specials that are listed or are not listed on the Retailer's landing page, we cannot guarantee that you will be eligible to receive a discount and/or Cashback on your purchases. You understand that neither Exhance nor any of its affiliates operate or control the products or services offered by third parties, promotional partners or participating Retailer or other vendors. Third-party websites and online merchants accessed through the Program are responsible for all aspects of order processing, order fulfillment, shipping and handling, billing and customer service. Exhance is not a party to any transactions entered into between you and any Retailer. If you buy products or services from any Retailer, you become a customer of such Retailer and therefore must direct any comments, complaints or inquiries regarding your purchases to such Retailer, and not to Exhance. All rules, policies (including privacy policies) and operating procedures of those Retailers will apply to you while you are using those Retailers' websites or local store locations. No reference to a third-party product or service indicates an endorsement by the Program. Exhance reserves the right to eliminate merchants, including Retailers, vendors, or suppliers, as participants in the Program without notice and at any time. Exhancee is not responsible for any refund to you or any effect on accrual of Cashback due to Retailer closure, discontinuance as a participant in the Program, or restrictions in the event their products or services are no longer available to you.

(c) You agree that any claim with regard to services or products shall be made against the Retailer of such services or products, as applicable, and not Exhance.

(d) The terms of this Section shall survive any termination, cancellation or expiration of this Agreement.

This Section 8 (and any other clause excluding or restricting our liability) applies to Exhance's directors, officers, employees, subcontractors, agents, and affiliated companies as well as to Exhance.

Nothing in this Agreement in any way limits or excludes Exhance's liability for negligence causing death or personal injury or for fraudulent misrepresentation or for anything which may not legally be excluded or limited.

Without prejudice to the rest of your Agreement, Exhance's liability of any kind in respect of the Jupiter Program and any Membership provided or otherwise, shall be limited to the amount specified in this Section A (8.2)(a) above.

In no event will Exhance be liable for any:

Economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings)
Loss of goodwill or reputation
Losses you incur that were not reasonably foreseeable to you and Exhance when you entered into your Agreement
Damage to or loss of data, to the extent this was not in the contemplation of Exhance and you at the commencement of the term and is not attributable to Exhance's negligence or breach of your Agreement.

Exhance will not pay for losses arising from our inability to provide the Jupiter Program and Membership in the event of any act of God, war, terrorism, invasion, act of foreign enemy, hostilities (whether war be declared or not), riot, strike, civil commotion, epidemic, pandemic, civil war, revolution, insurrection or military or usurped power.

By enrolling in the Program, you hereby authorize us to deliver any and all communications (“Communications”), including, but not limited to, the Membership Pack, Membership information, procedures on use of the Jupiter Membership, changes to Benefits, and changes in the Membership Fee, to you electronically. Exhance, at its option, may communicate with you regarding your Jupiter Membership by email, mail, by telephone, including text messages, or electronic communications.

You further authorize Exhance to deliver any Communication by sending in lieu of such Communication (the “Underlying Communication”), a notice that directs you to an address on the Internet where the Underlying Communication is posted. You agree that the sending of a notice of delivery by Internet posting shall constitute delivery whether or not you actually access the Underlying Communication via the Internet. You agree that you will not, for any reason, alter any Communication delivered electronically or otherwise. Exhance does not guarantee Internet access; however, Exhance offers Members various ways of communicating with our customer service staff (see Customer Services contact information, at the beginning of these Terms of Service).

As part of your Jupiter Membership, you may be eligible to separately enroll in text messages. Text messaging and data rates may apply, including applicable roaming charges, depending on your cell phone provider's plans and applicable fees, and you may be charged by your provider for text messaging and data plan fees. We cannot guarantee that text messages we send will be received, or that they will be complete or timely.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND REGULATIONS, WE WILL NOT BE RESPONSIBLE FOR, AND WE EXPRESSLY DISCLAIM ANY AND ALL LIABILITY RELATED TO, THE FAILURE OF ANY TEXT ALERT TO BE ACCURATELY TRANSMITTED OR TO BE FULLY OR TIMELY DELIVERED TO YOU FOR ANY REASON WHATSOEVER. YOU ACKNOWLEDGE AND AGREE THAT THE ACCURACY, COMPLETENESS AND DELIVERY OF TEXT MESSAGES MAY BE AFFECTED OR PREVENTED BY TECHNICAL ERRORS OR OTHER PROBLEMS THAT WE OR THIRD PARTIES MAY EXPERIENCE OR ISSUES THAT RELATE TO YOUR CELL PHONE SERVICE ACCOUNT OR YOUR MOBILE DEVICE. WE WILL NOT BE RESPONSIBLE FOR ANY SUCH ERRORS, PROBLEMS OR ISSUES THAT INTERFERE IN ANY WAY WITH THE TEXT MESSAGE ALERTS.

If you consent to SMS service, your consent is not a condition of enrolment in the Jupiter Program. You can cancel the SMS service at any time by responding “STOP”. When you send the SMS message “STOP” to us, we will reply with an SMS message that confirms that you have been unsubscribed. After this, you will not receive any additional SMS messages from us.

The Membership Fee is inclusive of all applicable taxes. However, you are solely liable for any applicable federal, state or local income, sales, use or other taxes arising out of the accrual or use of the Benefits. Consult your tax advisor concerning any tax consequences that may arise from your participation in the Program.

The details you supply will be stored and used by us to administer your Membership, as described in our Privacy Policy, which is fully incorporated herein by reference. As further described in that policy, information may be disclosed to Retailers, regulatory bodies and/or your debit or credit card issuer and/or our subcontractors for the purposes of providing the Jupiter Membership. We may also disclose your information to the marketing partner that provided you with details of our offer to enable it to track the offer you accepted from us and to enable it to undertake market research and data analysis in relation to but not limited to your shopping trends and behaviors.

Your card issuer will pass your name, address, date of birth and card details to us for the purpose of providing the Jupiter Membership and billing your account with the Membership Fees. From time to time, we may ask your card issuer to update us with any changes to the information it has provided to us, for example by providing us with any updated or new card numbers or expiration dates.

You acknowledge that use of any particular Benefit may be subject to Special Terms. This Agreement, which includes these Terms of Service, the Special Terms and the Membership Pack, constitute the entire understanding and agreement of the parties with respect to the subject matter hereof and will supersede any and all prior oral or written communications, representations or agreements, other than with respect to the initial Membership Fee and term of the Agreement to which you agreed at the time of your enrolment.

If any section of this Agreement, in its current form or as may be amended, is found to be invalid or unenforceable for any reason, only the invalid portion(s) of the section shall be severed, and the remaining terms and provisions shall remain in full force and effect. The severed section, or portion thereof, shall be reformed to reflect the purpose of the provision as closely as possible. This Section 13 shall survive the expiration or cancellation of the Agreement for any reason.

You must notify Exhance of any change to your address, email address and/or Billing Device. Customer Services contact information is set out above and is also available on the Website.

This Agreement may be assigned in whole or in part by Exhance at any time in its discretion. This Agreement may not be assigned by you without our prior written consent.

Except as provided herein, and to the fullest extent permitted under applicable law, this Agreement, and the respective rights and obligations of the Parties (defined below in Section 18) hereunder, shall be governed by, and construed in accordance with, the laws of the State of Texas, exclusively in a state or federal court sitting in Dallas County, Texas, without regard to its choice of law principles, except that, as applicable, the Federal Arbitration Act (“FAA”) shall govern the Arbitration Provision found in Section 18 without giving effect to any state law to the contrary.

You agree to settle any disputes regarding Items directly with the applicable Retailer and not involve Exhance in any disputes between you and a Retailer.

The terms of this Section shall survive any termination, cancellation or expiration of this Agreement.

If you have cause for dissatisfaction and wish to complain about your Membership or any of the Benefits please contact customerservice@jupiter24.com, quoting your Membership number. We aim to promptly respond to our customers' complaints at the initial point of contact.

THIS INDIVIDUAL ARBITRATION PROVISION AND CLASS ACTION WAIVER AFFECTS HOW ANY DISPUTE OF WHATEVER NATURE ARISING BETWEEN YOU, ON THE ONE HAND, AND EXHANCE AND/OR THE RELATED PARTIES, ON THE OTHER, SHALL BE RESOLVED. EXCEPT AS EXPRESSLY PROVIDED HEREIN, TO PROMOTE TO THE FULLEST EXTENT REASONABLY POSSIBLE A MUTUALLY AMICABLE RESOLUTION OF DISPUTES IN A TIMELY, EFFICIENT, AND COST-EFFECTIVE MANNER,THE PARTIES HEREBY WAIVE THEIR RESPECTIVE RIGHTS TO TRIAL BY JURY OR ANY COURT.

(a) This Arbitration Provision is a separate and distinct agreement.You and Exhance (each, together with, as applicable, each of the Related Parties (as defined below), a “Party” and collectively, the “Parties”) understand and agree that this Arbitration Provision operates as a separate and distinct agreement between the Parties that is severable from the remainder or the Agreement and is enforceable regardless of the enforceability of any other provision of the Agreement. The Parties further understand and agree that the unenforceability of the Agreement in whole or in part shall not support a finding that this Arbitration Provision is unenforceable. Consideration for this Arbitration Provision includes, without limitation, the Parties' mutual agreement to arbitrate any claims or disputes.

(b) It is the Parties' intent that this Arbitration Provision be construed broadly.This Arbitration Provision shall apply to any claim, including but not limited to those arising out of or relating to the Agreement or the breach thereof, by the Parties and any and all claims for relief and theories of liability, whether based in contract, tort, fraud, negligence, statute, regulation, ordinance, or otherwise (“Claims”). Although this Agreement is made and entered into between you and Exhance, you understand and agree that Exhance's corporate affiliates, vendors owners, members, managers, directors, agents, and employees (the “Related Parties”) are intended third-party beneficiaries of the Agreement for purposes of the provisions of the Agreement referring specifically to them, including but not limited to this Arbitration Provision.

Claims subject to arbitration include, without limitation, disputes about the formation, interpretation, scope, applicability, or enforceability of the Agreement.The arbitrator shall have the power to rule on his or her own jurisdiction, including any objections with respect to the existence, scope, or validity of the Arbitration Provision or to the arbitrability of any Claim. However, the Parties may pursue a Claim in small claims court consistent with the jurisdictional limits of such court.

(c) The Parties agree that any Claim shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”).The arbitration will be administered under AAA's Consumer Arbitration Rules (the “Rules”), as modified by the version of this Arbitration Provision that is in effect when you notify us about your Claim. In the case of any conflict between this Arbitration Provision and the Rules, this Provision shall control.

(d) You agree that, by entering into this Agreement, you and Exhance are each waiving the right to a trial by jury or to participate in a class action.TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE PARTIES (INCLUDING THE RELATED PARTIES) AGREE THAT EACH PARTY MAY ASSERT A CLAIM OR COUNTERCLAIM IN THAT PARTY'S INDIVIDUAL CAPACITY ONLY AND NOT AS A CLAIMANT, PLAINTIFF, OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE PROCEEDING. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THE RULES, THE ARBITRATOR(S) SHALL HAVE NO AUTHORITY TO HEAR THE PARTIES' CLAIMS ON A CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE BASIS AND, ACCORDINLY, THE ARBITRATOR(S) MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY PROCEEDING ON A NON-INDIVIDUAL BASIS EXCEPT WITH THE WRITTEN CONSENT OF ALL PARTIES TO AN ARBITRATION PROCEEDING.

TO THE EXTENT THAT WAIVER OF THE RIGHT TO HAVE ANY CLAIM OR COUNTERCLAIM HEARD ON A REPRESENTATIVE BASIS IS NOT PERMITTED BY LAW, THE PARTIES AGREE THAT SUCH CLAIMS SHALL BE STAYED PENDING THE OUTCOME OF ANY INDIVIDUAL CLAIMS IN ARBITRATION. THE PARTIES FURTHER AGREE THAT IF SUCH A STAY IS LIFTED, UNLESS PROHIBITED BY APPLICABLE LAW, SUCH CLAIMS SHALL BE LITIGATED IN ACCORDANCE WITH THE GOVERNING LAW PROVISION FOUND IN SECTION 16.

The arbitrator may award declaratory or injunctive relief only in favor of the individual Party seeking relief and only to the extent necessary to provide relief warranted by that Party's individual Claim, except that the arbitrator may award public injunctive relief if you are a resident of California.

(e) You have the right to opt out of arbitration.IF YOU DO NOT WISH TO ARBITRATE CLAIMS, YOU MAY NOTIFY US WITHIN 30 DAYS OF FIRST ACCEPTING THE TERMS OF THIS AGREEMENT. If you timely decline to have your Claims arbitrated, neither Party can force the other to arbitrate, and neither you nor Exhance will be bound by the terms of this Arbitration Provision. You may notify us of your decision to opt out by providing a written notification to Exhance either (i) by email to service@jupiter24.com or (ii) by U.S. mail to Jupiter PO Box 6100, Westerville, OH 43086-6100. Any such written notification must include your name, member number and a clear statement that you do not wish to resolve disputes with us through arbitration. Any opt-outs submitted after the relevant 30-day period will not be effective and all Claims between you and Exhance shall be arbitrated. Exhance reserves the right to terminate the Agreement of any Member who chooses to opt out of this Arbitration Provision.

(f)  Information about filing an arbitration can be found on the AAA website.For more information, including how to file a Claim and access the Rules, you may visit www.adr.org/consumer or call 800-778-7879. At your election, arbitration will take place in the county or parish of your residence, as determined by your contact information on file with Exhance, or by video or telephonically.

(g) The Parties agree to specific arbitration procedures.Notwithstanding the Rules, the following will apply to all arbitration actions:

(i) The Parties agree that time is of the essence.

(ii) The arbitration will be conducted in English (with appropriate translators as may be necessary).

(iii) The Federal Rules of Evidence will apply in all cases.

(iv) The Parties will be entitled to bring motions under Rules 12 and/or 56 of the Federal Rules of Civil Procedure.

(v) The Parties will be allotted equal time to present their respective cases, including cross-examinations.

(vi) The decision of the arbitrator will be final and binding on the Parties and may, if necessary, be reduced to a judgment in a court of law, except that a Party may choose to appeal certain arbitration awards as described below. Any motion or action to confirm, vacate, modify, or otherwise enter judgment on the award shall comply with Section A (16) of the Agreement. Further, to the fullest extent allowed by law, any Party seeking to enforce an award of an arbitrator(s) shall submit the award under seal to maintain protections of confidential information, and the Parties hereby agree and consent to the filing of such a submission, motion, or order under seal.

(vii) The arbitrator(s) will have no authority to award punitive damages, except where an applicable law or statute expressly require otherwise.

Notwithstanding the Rules, certain procedures will apply depending on the amount in controversy. For Claims in which the amount in controversy is less than $1,000,000.00 (one million dollars), the following procedures will apply absent mutual agreement of the Parties to the contrary:

(viii) The arbitration will occur within 180 days from the date on which the arbitrator is appointed, and the final hearing will last no more than five business days.

(ix) There will be one arbitrator selected from the roster of AAA neutrals, using the Rules for arbitrator selection.

(x) The arbitrator shall institute discovery consistent with the goals of arbitration. Discovery and disclosure of information will be conducted under the rules provided by AAA to achieve the usual goals of arbitration, including cost effective and efficient resolution of disputes between parties, but in no event shall the Parties be entitled to discovery rights greater than provided by the Federal Rules of Civil Procedure.

For controversies and claims in which the amount in controversy is equal to or exceeds $1,000,000.00, the following procedures will apply absent mutual agreement of the Parties to the contrary

(xi) There will be three arbitrators selected from the roster of JAMS neutrals, using the JAMS rules for arbitrator selection.

(xii) The Parties will be entitled to all discovery rights permitted by the Federal Rules of Civil Procedure.

(xiii) The Parties will be entitled to appeal any arbitration award to an Appeal Panel under the AAA-ICDR Optional Appellate Arbitration Rules. The Parties agree to request oral argument for any appeal filed under the Optional Appellate Arbitration Rules.

(h) The Parties agree to bellwether arbitration procedures if more than 10 substantially similar cases are pending at the same time.Notwithstanding any provision of the Rules or the AAA's Mass Arbitration Supplementary Rules, these bellwether procedures shall be used when more than 10 arbitration cases pending at the same time present substantially similar or overlapping allegations of fact or law. Notwithstanding anything to the contrary provided herein, a court of competent jurisdiction, and not AAA or an arbitrator, shall resolve any dispute over whether these bellwether procedures apply to any group of Claims.

The Parties recognize and agree that a large number of arbitration cases with similar allegations will impose excessive transaction costs regardless of the cases' merit or lack of merit. The Parties also recognize and agree that it is logistically difficult or impossible to arbitrate simultaneously large numbers of substantially similar cases. The Parties therefore agree to use bellwether litigation procedures similar to those that courts use in mass-tort cases, based on the judiciary's experience that, after one or a few cases are tried to verdict, most or all of the other cases settle or otherwise resolve themselves.

The Parties thus agree that, to the maximum extent permitted by law, no more than 10 cases/arbitrations will be active at any one time. All remaining cases will be stayed, with the statute of limitations tolled. The Parties understand and agree that if these bellwether arbitration procedures apply, then adjudication of the Claim may be delayed. Unless the Claim resolves in advance, and notwithstanding anything to the contrary herein, the arbitrator(s) shall render their final and binding decision in any Claim subject to these bellwether procedures within 180 days of the initial pre-hearing conference.

As soon as one of the original active cases is resolved (by decision, settlement, or otherwise), a stayed arbitration shall replace it on the list of 10 active cases/arbitrations. Except as provided below, cases shall be placed on or moved to the active list in the order in which demands for arbitration are first received. Until a case is on or is moved to the list of 10 active cases, the sum any Party paid to initiate a case shall be refunded, and no Party shall have any obligation to pay any AAA or arbitrator fees.

If you will experience exceptional hardship from any delay pursuant to this bellwether procedure, you may petition Exhance to waive the 10-case limit for your case. If Exhance does not agree, you may petition AAA to place the case/arbitration on the list of 10 active cases, on the ground that delay will impose exceptional hardship. If AAA finds exceptional hardship and grants the petition, AAA shall (based on its determination of relative hardship) remove one other case from the list of 10 active cases/arbitrations and place it at the head of the list of stayed cases. Under no circumstances shall AAA place more than 10 cases/arbitrations into active status. If more than 10 hardship applications are granted, AAA shall determine which 10 cases/arbitrations shall proceed first, based on its determination of relative hardship.

(i) You may request financial help with prohibitive arbitration fees. If the arbitrator finds that the costs and fees of an arbitration you initiate will be prohibitive for you as compared to the costs of litigation, we will pay as much of your filing, arbitrator, and hearing fees in the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost prohibitive, regardless of the outcome of the arbitration. However, if the arbitrator finds that your Claim was frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), you shall reimburse Exhance for any fees and costs that were advanced by us on your behalf. You may hire an attorney to represent you in arbitration, but you are responsible for your attorneys' fees and expenses. You may only recover your attorneys' fees and expenses in the arbitration if (i) the arbitration is decided in your favor and to the extent that you could have recovered those fees in court in accordance with the law or statute(s) that apply to the case or (ii) the arbitrator finds that any Claim we bring against you was frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)). Notwithstanding anything in this Arbitration Provision to the contrary, Exhance will pay all fees and expenses that we are required by law to pay.

(j) This Arbitration Provision shall be governed by the Federal Arbitration Act and the Governing Law.The Parties to this Agreement acknowledge that this Arbitration Provision is entered into pursuant to a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (“FAA”). Judgment upon any arbitration award may be entered in any court of competent jurisdiction. Any arbitration proceeding will otherwise be governed by the Governing Law (Section A(16)).

(k) Any modifications to this Arbitration Provision are ineffective without your consent.Notwithstanding anything to the contrary in the Agreement, any amendment by Exhance to this Arbitration Provision shall take effect only upon your express agreement to such amendment. You may indicate agreement to such proposed amendment by following the instructions accompanying the proposed amendment. Exhance may terminate the Agreement of any Member who does not agree to a proposed amendment to this Arbitration Provision within thirty (30) days after notice of the amendment is provided. Any such amendment shall apply to all Claims brought by the Parties on or after the effective date of the amendment, regardless of the date of occurrence or accrual of any facts underlying such Claims.

(l) Invalid provisions of this Arbitration Provision may be severed.If any provision of this Arbitration Provision, in its current form or as may be amended, is found to be invalid or unenforceable for any reason, such provision shall be severed, and the severed provision shall be reformed only to the extent necessary to make it enforceable. The balance of the Arbitration Provision will remain in full force and effect.

TO THE FULLEST EXTENT PERMITTED BY LAW, WHETHER ANY CLAIM OR DISPUTE IS RESOLVED IN COURT OR IN ARBITRATION, YOU AND EXHANCE AGREE TO WAIVE THE RIGHT TO A TRIAL BY JURY IN RELATION TO THE DISPUTE.

EACH PARTY REPRESENTS THAT IT HAS REVIEWED THIS WAIVER AND KNOWINGLY AND VOLUNTARILY WAIVES ITS RIGHT TO A JURY TRIAL.

IN ADDITION TO, AND NOTWITHSTANDING SECTION A (18)(c) ABOVE, AND TO THE FULLEST EXTENT PERMITTED BY LAW, THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY CLAIMS TO BE LITIGATED (a) AS A CLASS ACTION, COLLECTIVE ACTION, OR (b) ON BASES INVOLVING CLAIMS BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC (SUCH AS A PRIVATE ATTORNEY GENERAL), OTHER JUPITER MEMBERS, OR OTHER PERSONS. EACH PARTY MAY PROCEED AS TO ANY DISPUTE ONLY IN THAT PARTY'S INDIVIDUAL CAPACITY, AND NOT AS A (c) PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, OR (d) REPRESENTATIVE OF THE GENERAL PUBLIC (SUCH AS A PRIVATE ATTORNEY GENERAL), OTHER JUPITER MEMBERS, OR OTHER PERSONS, INCLUDING, WITHOUT LIMITATION, SUCH PROCEEDINGS BROUGHT IN FEDERAL OR STATE COURT.

By entering into this Agreement, you agree all correspondence and all documentation respecting this Agreement are written in the English language.

With the exception of Section A (18)(b) above, this Agreement does not confer any rights on any person or party (other than Exhance and the Member).

Any omission to exercise, or delay in exercising, any right or remedy under this Agreement shall not constitute a waiver of that, or any other, right or remedy. The waiver by any party to this Agreement of any of its rights or remedies arising under this Agreement or by law shall not constitute a continuing waiver of that right or remedy or a waiver of any other right or remedy.

All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of Exhance, its parent and its affiliates and subsidiaries, its content suppliers or its clients and is protected by copyright laws. The compilation (meaning the selection, arrangement, assembly and/or collection) of all content on this site is the exclusive property of Exhance, its parent and its affiliates and subsidiaries and is protected by copyright laws. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site is strictly prohibited.

By participating on the Website, you agree to not upload, post, email or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment. You also agree not to interfere with the servers or networks connected to the Website or disobey any requirements, procedures, policies, or regulations of networks connected to the Website. ANY ATTEMPT BY A USER TO DELIBERATELY DAMAGE THE WEBSITE OR TO UNDERMINE THE LEGITIMATE OPERATION OF SUCH SITE IS A VIOLATION OF CRIMINAL AND CIVIL LAWS; IF SUCH AN ATTEMPT IS MADE, WE RESERVE THE RIGHT TO SEEK REMEDIES AND DAMAGES FROM THE USER TO THE FULLEST EXTENT PERMITTED BY LAW, INCLUDING CRIMINAL PROSECUTION. We assume no responsibility, and shall not be liable, for any damages to or viruses that may infect your computer equipment or other property due to your access to, use of or browsing in the Website or your downloading of any materials, data, text, images, video or audio from such site.

By using the Jupiter Program and the Website, you acknowledge that technical processing and transmission of the Website, including the information you enter, may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. EXHANCE DOES NOT MAKE ANY WARRANTY THAT THE FUNCTIONS OF WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE OR THAT ANY ERRORS ON SUCH SITE WILL BE CORRECTED. EXHANCE ASSUMES NO RESPONSIBILITY FOR (I) ANY PROBLEMS RELATING TO TECHNICAL MALFUNCTION OR DELAYS OF TELEPHONE NETWORKS OR LINES, COMPUTER ON-LINE SYSTEMS, SERVERS, PROVIDERS, COMPUTER EQUIPMENT OR SOFTWARE, (II) FAILURE OF ANY EMAIL TO BE RECEIVED DUE TO TECHNICAL PROBLEMS OR TRAFFIC CONGESTION OF THE INTERNET, EXHANCE'S SITES, OR ANY COMBINATION THEREOF, AND/OR (III) ANY INJURY OR DAMAGE TO USERS' COMPUTERS OR ANY OTHER COMPUTER RESULTING FROM DOWNLOADING ANY MATERIALS RELATING TO THE WEBSITE.

1. A Welcome Reward is available to all Members when they join the Jupiter Program.

2. Members must claim the Welcome Reward within 90 days of joining the Jupiter Program. After this 90-day period, the Welcome Reward is no longer available.

3. Members may be eligible for Welcome Rewards (i) on the purchase you made prior to joining the Jupiter Program, or (ii) on the next purchase you make with the Retailer that you joined the Program made through the Website.

Welcome Rewards eligible on next purchases made with the Retailer must be made through the Website, so we are able to track your purchase. If for any reason the purchase is not tracked, you will need to upload your purchase confirmation receipt onto the “Earnings” page of the Website. Make sure your order confirmation number, order date, name, and if applicable, shipping fees are visible on your receipt. If you wish to email the purchase confirmation receipt, please ensure your email is no larger than 500 KB in size and send it towelcomereward@jupiter24.com.

Please see Section B (4)(a) and (b) below to learn more about how to claim your Welcome Reward.

The terms and conditions relating to your Welcome Reward can be found on the “Earnings” page on the Website and in your Membership Pack.

4. To claim your Welcome Reward:

(a) If you used a Mastercard or Visa card to join the Jupiter Program, you need to click the “Claim Now” button on your “Earnings page”.

(b) For all other payment cards, you must go to the ‘Earnings' page, register a bank account and click the “Claim Now” button.

5. The Welcome Reward can only be claimed against purchases made by you, for your personal use only, after you enroll onto the Jupiter Program.

6. The Welcome Reward may be claimed by Members even if they choose to cancel prior to the end of the 90 day period referenced in Section B (2) above. If a Member no longer has access to their profile as a result of the cancellation, they will need to send their purchase confirmation receipt to welcomereward@jupiter24.com, who will direct you to the relevant department to provide your bank details (please do not provide your payment card details).

7. The Welcome Reward can only be claimed with a unique order. The same order cannot be used to claim the Monthly Bonus as well.

8. This Welcome Reward is a fixed amount and is not transferable.

9. The offer for the Welcome Reward to be disbursed to the Member's Billing Device, is only available for Members who received the offer upon subscription and who are also holders of a Visa or Mastercard card, provided that the Member has selected the option of payment to card on the “‘Payment”' page. The Welcome Reward can only be disbursed to the Billing Device that the Member registered with Exhance when the Member joined the Program and cannot be paid to any subsequent Billing Device. The disbursement of the Welcome Reward to the Member's Billing Device only applies to the Welcome Reward and does not apply to disbursement of the Monthly Bonus or Cashback. Exhance reserves the right to disburse the Welcome Reward to the Member's bank account that the Member has registered with Exhance if Exhance is unable to process the disbursement of the Welcome Reward to the Member's Billing Device. The Member will need to request the transfer of their Welcome Reward to their registered bank account, within the ““Payment” page.

1. As a Member of the Jupiter Program, you are entitled to claim a monthly reward (“Monthly Bonus”) after an online purchase you make through the Website from the Retailer you joined the Program through or as otherwise set out in the Membership Pack (and set out in the “Earnings” link on the Website).

2. You can claim your Monthly Bonus once in any given calendar month for as long as your Membership remains active, provided you have followed the steps in this Section B (23)(2) In order to claim you must:

Make an online purchase through the Website in the relevant month, with the Retailer you joined through, or as otherwise outlined in your Membership Pack. You must click the “Claim Now” button under the “Earnings” page, before the end of the month, for it to be added to your “Amount Available .” You will then need to click the “Transfer” button under your “Amount Available ”, to make a transfer to your designated bank account, Any Monthly Bonus in your “Earnings” page that has not yet been added to your “Amount Available ” at the end of the relevant month will be forfeited.
If the purchase for any reason is not tracked, you will need to upload your purchase confirmation receipt via the “Earnings” page within 30 days of making your purchase. Your purchase confirmation receipt must include your order confirmation number and purchase date, as well as the total amount for shipping fees and be uploaded, in the accepted format (PDF, JPG, PNG or GIF) which does not exceed the size of 20MB, within 30 days of making your purchase:

If you wish to send us your purchase confirmation receipt by email, please send to monthlybonus@jupiter24.com, including your name, membership number and specify you are claiming the Monthly Bonus. The above criteria for confirmation receipts, must also be met. Please also ensure your receipt is no larger than 20MB in size and is in PDF, JPG, PNG or GIF format.

3. Items purchased must be for personal use only.

4. The Monthly Bonus can only be claimed against Items purchased by the Member while the Membership is active.

5. The Monthly Bonus can only be claimed against purchases made within the month for which the Monthly Bonus is claimed.

6. You may not use the same purchase confirmation receipt you used to claim your Welcome Reward, to also claim your Monthly Bonus.

7. The Monthly Bonus is a fixed amount and is not transferable.

An index of the Retailers offering Cashback via the Website is provided by Exhance on the Website (“Retailers”). Exhance is not responsible for changes to, or discontinuance of, any Retailer, or any Retailer's withdrawal from the Jupiter Program, or for any effect on accrual of Cashback caused by such changes, discontinuance or withdrawal. Exhance is not responsible for changes to, or discontinuance of, any special offer or coupon code. It is your responsibility to ensure that all special offers are valid. If you choose to use coupons or specials listed or unlisted on the Retailer landing page, Exhance cannot guarantee you will be eligible to receive Cashback on your purchases.
As a Member, purchases made through the Website with a Retailer, will be deemed a qualifying purchase and will qualify you for Cashback if and only if all of the following criteria is satisfied with respect to the purchase (a “Qualifying Purchase”):
(a) you must enable “Cookies”,” both first and third party (if applicable), on your Web browser

(b) all potential Qualifying Purchases must begin by first clicking on the Retailer's link which appears on the Website and then successfully connecting to the Retailer's website based upon that click; and

(c) all potential Qualifying Purchases do not violate any retailer specific terms set out on the Retailer's landing page (“Special Terms”) or this Agreement. Exhance may, at all times, route your request for a Retailer website through specific links, so your purchase can be tracked correctly. Any alteration of these links will invalidate your purchase, which will not be deemed a Qualifying Purchase.
There is a maximum eligible Cashback amount of two hundred fifty dollars ($250) for all Qualifying Purchases made online in any calendar month during your Membership (“ Cashback Maximum”). Any purchases you make from Retailers in a calendar month after reaching the Cashback Maximum will not be deemed to be a Qualifying Purchase.
You may claim and receive your Cashback by transferring the Cashback amount showing in your profile (“Amount Available ”) to the bank account registered under your profile, once you have accumulated a minimum of five dollars ($5). If you reach the Cashback Maximum or, after two months from the date you reach five dollars ($5), you have not initiated the redemption of your Cashback yourself, we will automatically redeem and initiate a disbursement of the amount of your Cashback to your bank account. Upon a request to redeem the Cashback (whether by us or by you), you should receive the amount within 10 business days (subject to any delay as a result of any sanctions screening and/or additional checks). If no bank account has been registered, you will not be able to claim and redeem your Cashback and Exhance will not be able to disburse the Cashback amount until it receives this information from you. We will not disburse a Cashback amount to any bank account other than that which you have specified on your profile section of the Website. By listing a bank account in your profile, you represent to Exhance that such account is a personal account owned by you and not any third party. Cashback requested to be transferred but ultimately unable to be transferred for any reason, including if the Member failed to designate a bank account or if we become aware it may be an account of a third party and not yours, will be forfeited by you.
The amount of Cashback we award you is subject to adjustments for returns, cancellations, and other events. Acting reasonably, we may apply such adjustments to your Amount Available at any time as we consider appropriate and at our sole discretion.
It is your responsibility to check your profile regularly to ensure that Cashback has been properly recorded and that your Amount Available is accurate. If you do not believe a Qualifying Purchase has been correctly added to your Amount Available , you must wait at least five (5) business days after completing a Qualifying Purchase to contact our Customer Service (as provided on the Website). Furthermore, all Cashback you earn is subject to review change or deduction at our discretion. We may apply necessary adjustments to your Amount Available , at any time. We reserve the right to terminate any Membership for abusive or fraudulent activity.
We may be unable to track some Qualifying Purchases on our system. In those circumstances, to claim your Cashback, you must:

(a) For online purchases, fill in the Transactions Claim Formhttps://cashback.completesavings.co.uk/account/overview/within ninety (90) days of making the Qualifying Purchase.

(b) For travel reservations, fill in the Transactions Claim Formhttps://cashback.completesavings.co.uk/account/overview/within ninety (90) days from the end of your trip.

If we need to validate your purchase, we will ask for a copy of your purchase confirmation receipt which must contain the following information: your name, address, date of purchase, type of payment used and amount.
If you place more than ten (10) orders or transactions with a single Retailer in any single calendar day, any Items contained in orders placed after the tenth order will not be deemed Qualifying Purchases.
With Items comprising reservations of hotel rooms, travel, transport and purchases made in installments, the cost of these Items will be considered duly paid and therefore a Qualifying Purchase, when you pay for the whole booking, and you complete your stay with the relevant hotel/service provider. Therefore, the Cashback does not apply to payments, deposits, cancellation fees, or any other amounts you pay which does not represent the full payment of the relevant Item you purchase. The percentage of Cashback offered by each provider to you, will vary by provider, and will be shown on the Website only, on the pages accessible by Members.
Retailer offers are subject to change. For the avoidance of doubt, only purchases made at Retailers when available through the Jupiter Program will be eligible for Cashback.
It is your responsibility to keep your Billing Device information current to facilitate your ability to claim and receive Cashback. In the event your information is not current at the time you attempt to claim and receive Cashback, Exhance will not be able to disburse the amount of Cashback until such time you provide valid bank account information. Please review your details within the profile page or Payments page on the Website regularly to ensure they are up to date.
No Cashback in your “Amount Available ” may be assigned or transferred to any third party except as expressly permitted by Exhance in writing and/or as may be required by law.
As a Member you authorize Exhance to disclose to third parties, information you have provided, or information that Exhance has obtained about your Membership or shipping behavior:

(a) to agents of Exhance or its retailers, such as independent auditors, consultants, or lawyers;

(b) to comply with government-agency or court orders or requests;

(c) in providing aggregated and non-personalized marketing services for an advertising partner or Retailer; or

(d) where it is necessary to facilitate the claiming and receiving of your Cashback.
Further, you authorize Exhance to receive any account information from any Retailer, including, but not limited to, information regarding the Qualifying Purchase such as the products ordered, the order number, the time and date the Qualifying Purchase occurred and the email address entered for the Qualifying Purchase.
Cashback is not disbursed automatically to your designated bank account except in the limited circumstances detailed in Section A (6) and Section B (24). Until you request to redeem the Available Amount to your registered bank account, or until it has been disbursed, you have no right to receive the Amount Available and relies on your choosing a method of payout, either a bank account, debit, or credit card, registered under your Profile.
Your right to Cashback only arises once you have satisfied these Terms of Service and any Special Terms and claimed it (i.e., requested the redemption and disbursement of the Available Amount to your registered bank account). In the event of the issuer's insolvency, liquidation, bankruptcy or administration, you will not have any claim for a specific amount of Cashback against such issuer or anyone else.
Cashback Disputes: All questions or disputes regarding Cashback, including, without limitation, questions or disputes regarding eligibility for Cashback, or the eligibility of discounts for accrual or redemption, must be submitted in writing to us at cashback@jupiter24.com.
Retailers and Exhance are independent parties. Nothing in these Terms of Service shall be construed as creating or constituting a partnership, joint venture or agency relationship between Exhance and the Retailers. The Retailers shall not have the ability to create any binding obligation on behalf of Exhance.
Cashback has no cash value, is not your property, and can only be redeemed by you in accordance with the terms set forth in these Terms of Service and any Special Terms. For avoidance of doubt, Cashback is not a gift card and is not your property. Cashback cannot be used by you until the corresponding amount is received in your designated bank account.